StudentUniverse Reviews
Students love us—and not just for our discounted flights! We're an online travel agency that specialises in getting student discounts on airfares, hotels, tours and more. Having started in the US nearly 20 years ago, we've since expanded to the UK as well, so we can focus on getting the best deals for the places you need to go. Our unique partnerships with dozens of airlines allow us to negotiate the best deals on airfares and travel, just for you!
We think we're pretty fab, but don't just take our word for it — see for yourself! Of all the travel agencies out there, we've got 4.3/5 stars on TrustPilot, so other people seem to like us too.
Read on to see what some of our students have to say about us.
Reviews
Excellent experience so far
01-07-2020
★★★★★
Excellent experience so far. Customer services very helpful, queries dealt with very efficiently
Really helpful and friendly
12-26-2019
★★★★★
Really helpful and friendly! The friendly staff were there to help me in a second after I made a mistake. The flights were also dead cheap!
I was able to book an excellent value…
12-06-2019
★★★★★
I was able to book an excellent value flight to spend time with my fiance over the New Year. As it was cheaper, there is a layover, but I am seeing it as a bonus day in Rekjavek, somewhere I have always wanted to visit, on stopover. Really pleased with the price and the service. Thank you so much.
Highly recommended
11-24-2019
★★★★★
I was reluctant of buying flights with third parties after reading comments from people who bought through Kiwi, but the process was easy, I paid what the "Total Cost" said and most importantly, I could confirm by my self that my flight was booked directly from the airline webpage.
Great all round service.
11-01-2019
★★★★★
Great price, easy to contact customer service with a really good telephone adviser. Needed a refund for something and was paid super quick. No hesitations in recommending.
Easy experience
12-25-2019
★★★★★
Easy experience, great customer service and real cheap flights to Australia. Had to speak to somebody in the Call centre to change my flight for a later time and it was sorted over the phone no problem. Would recommend and will certainly use them again. Thanks
Not convinced yet?
Just listen in on what people are saying about us on social media:
I literally just saved over $100 on a flight by booking through @StudentUniverse. I never cease to impress myself. #TravelMaven
@_simplyhoney
Serious flight hack and not spam: I just used @StudentUniverse and saved a bunch of money. They have a buuuunch of cheap deals and discounts for students.
@jojokimmm
Look, if you’re a student under 26 searching for cheap flights...
Check Student Universe!
They offer a whole slew of flights at prices that aren’t even available to the public.
@hey_ciara
Just used your site to book a nonstop flight to Geneva for only $500, I just wanted to thank you, personally, from the bottom of my heart- for making a broke college student less broke ☺️
@arie.esp
I may have been late on the train for Student Universe, but holy shit they hooked it up. Round trip to Edinburgh for $591 ✈️ 🏴
@kylewelch9788
Shout out to @StudentUniverse for helping me find a cheap flight back home! Thankful to be able to spend time with my family!
@DevinClare97
But what about your negative reviews?
Well, with 4/5 stars on TustPilot (our primary reviews platform), most of our reviews are positive, but that’s an aside. You’ll definitely see some negative reviews out there—as you will with any business. You’ll see that most of our negative reviews are related to the same topics and concerns, though. Here’s what you need to know:
Our prices are dynamic
This means that our prices are subject to change at any point during the searching and booking process. If you’ve ever looked for plane tickets before, you’ll know how frustrating it is to look at prices one day and then the next day, the price has changed. A lot of our negative reviews come from frustration with this.
Change & cancellation fees
Most of our flights are nonrefundable after 24 hours, which means that there will be additional fees should you need to change or cancel your flight. This is common across the travel industry, as these change and cancellation rules are set by our airline partners and not in our control. We get how frustrating it is to be hit with these fees unexpectedly: that’s why we always recommend to check the fine print on your ticket before booking. We DO have a 24-hour free cancellation policy on most of our flights!
Travel insurance
If you’re planning a big (or expensive) trip, travel insurance is a great idea. It doesn’t, however, protect you from everything and any trip insurance claims are bound to the policies of our travel insurance. Be sure to check the policies of your travel insurance plan before you purchase, so you’ll know what’s covered (and what’s not).
GBP only (for now)
Currently, all of our prices are in GBP. You'll see the option to view other currencies on our website to make the searching and booking process easier, but all charges will be in GBPnother currency, your final price may be slightly different than expected due to exchange rates or conversion fees from your bank. Of course, if you book on our Australia site, you can pay in AUD and you can pay in USD on our US site.
