Coronavirus Airline Policies

Book your flight with confidence using these flexible change options

Flexible Airline Policies: Coronavirus

last updated: March 13, 2020

Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Airlines have been updating their policies regularly as the situation is changing. While airlines that have cancelled flights directly into areas with coronavirus outbreaks will provide refunds, many airlines are offering to waive change and/or cancellation fees for flights booked in the next few weeks to provide you with protection and flexibility with upcoming travel plans. All of these airline-specific policies also apply to tickets booked through StudentUniverse. We are happy to help you with changing or cancelling your ticket, but we are bound to each airline's current policy. Here's the latest from the airlines. For more information about the coronavirus situation, check out our answers to your most frequently asked coronavirus questions.

Flexibility Policies by Airline

American Airlines

Free changes for flights purchased between March 1-16, 2020 and for flights purchased before March 1 for travel through April 30, 2020.

Alaska Airlines

Free cancellations or changes on flights booked between February 27-March 12, 2020.

British Airways

Free changes on any route to/from the US for travel through April 11th, 2020.

Delta Air Lines

Free changes for customers traveling between March 1-April 30, 2020, so long as the flight was booked before March 9, 2020. Delta will also waive a one-time change fee for all tickets booked between March 1-March 31, 2020 for travel through February 25, 2021.


Free changes or cancellations for any tickets booked before March 31, 2020. Changes will still be subject to any applicable fare differences. Valid for travel ticketed up to May 31, 2020.

Etihad Airways

Free changes for customers booking between 8 March and 7 April 2020.


Free changes for customers booking between March 3-March 16, 2020 for travel before June 1, 2020.

Qatar Airways

Free changes for any bookings (current or new) for travel up to 30 June 2020.

Singapore Airlines

Change fees waived for any customers with SIA or SilkAir tickets issued between 6 March and 31 March 2020.

United Airlines

Free changes for any bookings made between March 3-31, 2020 as well as free changes for flights with travel dates March 10-April 30, 2020.

Virgin Atlantic Airways

Free changes for any bookings made between March 4-31, 2020 for travel up until September 30, 2020.

Virgin Australia

Free changes for any existing or new bookings for travel between 10 March and 30 June 2020.

Frequently asked questions about the coronavirus

Is it still safe to travel right now?

Should I cancel my flight?

How safe are airports and planes in general right now?

Will the coronavirus affect travel later this summer or this year?