Helpful Travel Information
Do I need a passport if I'm traveling outside my country?
Simple answer is yes, you do need a passport to leave/get back into the UK. Rules can change on this, so we always recommend you contact your airline directly for these questions. If you are a U.S. citizen, we also recommend the U.S. Department of State website as a good source of information for travel documentation.
Recent changes for US, Canadian, and Australian travelers visiting Argentina require you to pay a reciprocity fee online. Rates are depending on your Nationality and your staying period in Argentina. You must register and pay with a credit card. Once the payment is received, an electronic receipt will be given and you need to show it upon your arrival in Argentina. The lack of such proof of payment will generate the denial of entry and consequent returning to your departure city by the airline. We strongly urge you to take the necessary precautions so that if you travel to the mentioned airports with a scheduled arrival starting on November 1st, 2012 (Jorge Newbery) and December 29th, 2012 (Ezeiza) have the electronic receipt with you.
How do I book seat assignments and meal requests?
As part of the booking process for student flights, we do request seats for you automatically. For a variety of reasons the airline may not confirm them, so when you receive your e-ticket confirmation, check and see if there are seat numbers listed. If not, or if you wish to change your seats or request a specific meal, we always recommend going to your airline's website directly.
What is the phone number for the airline?
How early should I arrive for my flight?
Make sure you have all the information you need for your student flights. Airlines normally recommend arriving 2 hours prior to any domestic flight, 3 hours for any international flight. These times may change however, so we always recommend you ask this question when you call the airline to confirm your flight the day before departure.
Do you have package deals?
We have student flights to pretty much anywhere you want to go, and we have hostels and budget hotels in all of those places, too. You book your student flight and hostel/hotel separately, so that gives you the freedom to choose (and spend) what you want.
I have questions about baggage. How much can I bring?
Many airlines charge fees for baggage that are not included in the price of your fare.
You can access the baggage policies regarding checked baggage of the operating carrier by clicking the link below and then the airline's name in the table.
The table is for informational purposes only and is subject to change without prior notice from the airlines. We will make every attempt to keep this information up to date. Airlines will charge you for extra bags, or if the weight of an individual bag exceeds their limits, so please check ahead of time with your airline directly for all questions about baggage, weight limitations, and carry-on questions.
How do I get a receipt for my flight?
Before you complete your student travel you may print a receipt for your ticket through our website by logging into My Stuff. Once you've completed your student flights, your itinerary may no longer be available online. If you need a receipt after it is no longer available, please justemail this request, and we would be happy to send you a receipt for your student flights. Simply let us know your flight information, and we will get it out to you right away at no charge.
What if I'm sick and cannot fly as scheduled?
Please contact us if you are sick and cannot travel as planned.
You MUST cancel or change your student flights by phone with a StudentUniverse agent prior to your scheduled departure time or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions in any instance.
Plan for the unexpected; purchase travel insurance when you book your flight.
Where can I find my ticket number/confirmation code?
When you receive your confirmation for your student flights, please click on the link which brings you to My Stuff. Under My Stuff you can select your upcoming itinerary and you will see your ticket number, airline reservation code in the airline's system, and your reservation code in our system. Note: the airline reservation code may be the same in both systems, but can also be different.
Which number/code should be used to check my ticket on the airline’s website?
When you receive your e-ticket confirmation, and click on the link, you will see the airline reservation code (which is frequently different than the StudentUniverse reservation code). This code is generated from the airline when you book, and the code you use to look up your flights on their site.
What if I received an email that my flight itinerary changed?
All schedule changes are done by the airline, and most are only a few minutes different than the original flight.
Depending on how big a change is made, some airline schedule changes can require us contacting you to confirm the new flights. If your airline schedule change does not work for you, please call the airline or you can contact us directly.
What are Carbon Offsets or Carbon Credits?With your help, StudentUniverse purchases carbon offsets in the form of Renewable Energy Certificates (RECs) that are Green-e certified. The purchase of RECs limits greenhouse emissions introduced to the atmosphere and encourages renewable energy generation projects. These can be purchased at the time of finalizing your flight.
Need another copy of your student flights?