Contact us

ALERT: COVID-19 / Coronavirus update 1 August 2021

Travel restrictions in the UK and around the world are changing rapidly. For UK travel, please refer to the website. For all other travel, including stopover locations, please check the appropriate national and local websites to ensure you meet testing and quarantine requirements.

Due to travel restrictions and cancellations driven by COVID and Omicron (including consideration for the safety of our staff), we're experiencing high call volumes and longer-than-usual wait times. If your flight or request isn't urgent, please send an email to or contact us via Facebook or Twitter. For urgent matters, please give us a call and be patient as we will be with you as quickly as possible.


Answers to many common questions are available on our FAQ page. For information more specifically about the coronavirus and help for flights impacted by COVID-19, please see our Coronavirus hub. If you haven't received your flight confirmation, check your bulk/spam folders.


0808 234 4107 (Free of charge from a UK landline, mobile charges may apply)

+1 617 321 3281 (From outside the UK, charges may apply)

Chinese agents

400 652 5060 (6AM-8PM GMT+8, toll-free within mainland China)

+1 617 321 3159 (10PM-12PM GMT+1, from other locations)

Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

 Contact form / email (non-urgent issues):

Fill out our Contact form. We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.

 Social (non-urgent issues):

Private message / DM: Facebook or Twitter.

WeChat Service Account: StudentUniverse服务号 (ID: SU_service, Chinese agents).


If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.

Group travel

If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).

 Phone: +44 (0) 20 3567 1266 – our agents are available 9am - 6pm Mon-Fri.

GDPR and data erasure requests

If you would like to submit a request for us to delete your personal information from our database, please send an email to including the email address you've used when signing up and/or booking with us.


 Phone: +44 (0) 20 3056 1130

 Corporate address: Flight Centre (UK) Limited, Level 6, CI Tower, St George’s Square, High Street, New Malden, Surrey, KT3 4TE


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.

 Phone: +44 (0)20 3440 8930


Advertise with us

To advertise with StudentUniverse, please contact our business development and marketing division.