Contact us
Flights
Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
Phone:
+44 203 943 5222
0808 189 1414 (Toll-Free Number)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Fill out our Contact form, or send an email to [email protected]. We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.
Hotels
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.
GDPR and data erasure requests
If you would like to submit a request for us to delete your personal information from our database, please submit the form on this page or send an email to [email protected] including the email address you've used when signing up and/or booking with us.