Contact StudentUniverse

We love hearing your thoughts, comments and feedback on our products, services and website.

With your valuable feedback, we're able to improve our site and service to continue to better serve you. It's our mission to make it as easy as possible for you to find us and get great deals on your travel, so we've listed every way you can get in touch.

Answers to many common questions are available on our FAQ page.

Customer Service

ALERT: COVID-19 / Coronavirus update 5 August 2020

Our customer care team continues to remain focused on travellers with flights in the next 7 days. Please read below first:

  • COVID-19 Testing Policy:  Different regions, countries, and airlines are adopting policies regarding requirements for entry.  Please be sure to check the latest policy for any country you will visit or transit to ensure you have the correct tests and paperwork before travel.  You can check your airline's website, as well as the International Airline Transport Association's global list.
  • To change or cancel your upcoming flight: Please read the FAQs, then contact us. StudentUniverse is bound to each airline's policy. You can check your airline's policy first on their website so you have an idea of what you might be eligible for.
  • Refund eligibility: If the airline cancelled your flight, they may be offering refunds. Please email us with your full name, StudentUniverse reservation code and a brief explanation of the situation and allow us 2-3 weeks to get back to you due to the volume of requests.
  • Refund status: Airline systems are currently extremely backlogged. If you’re eligible for a refund, it can take 4-6 weeks or longer for the airline to approve and an additional several weeks to issue. Some airlines can take several months approve & issue refunds. We will send periodic updates by email, but we ask you to please be patient.
  • Airline changes and cancelations: Airlines around the globe have been continually updating their flight schedules as the COVID-19 situation evolves. This includes canceling and changing flights, which can impact your travel plans. If you have been notified that your flight has a change, you may want to first check your airline’s website  to see their specific policies, and then call us for more information about your specific flight. If your flight is more than 2 weeks away, you may prefer to email in order to avoid phone waits.
  • For other questions about the coronavirus and how it has affected, or may affect, your travel plans, please see our FAQ page.

See more about how we're tackling the Covid-19 crisis.

Phone Numbers:

  • 0808 234 4107 (Free of charge from a UK landline, mobile charges may apply)
  • +1 617 321 3281 (From outside the UK, charges may apply)
  • Chinese speaking agents: 400 652 5060 (Toll-free within China) or +1 617 321 3159 (from other locations)
  • WeChat Service Account: StudentUniverse服务号 (ID: SU_service, Chinese agents)

Please note that the international dialing prefix may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

Tip: If you haven't received your flight confirmation, check your bulk/spam folders before calling us. Some schools, and email providers like Yahoo!, can block our flight confirmations. If you add to your address box, that will help too!

Phone Line Hours:

This one's pretty simple; our agents are available 24 hours a day, every day.

Mailing Address:

Flight Centre (UK) Limited
Level 6, CI Tower, St George’s Square, High Street
New Malden, Surrey

Email: Please read the coronavirus alert info above first, then use our Contact Form.


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.:
Or call Rooster PR on +44 (0)20 3440 8930


Phone Number:

  • +44 (0) 20 3056 1130

Corporate Mailing Address:

Flight Centre (UK) Limited
Level 6, CI Tower, St George’s Square, High Street
New Malden, Surrey

Group Travel

If you're travelling as a group of 10 or more to any destination around the world, StudentUniverse Travel Services team can save you money on your airfares. Just fill out our group travel form.

Phone Number:

  • +44 (0) 20 3567 1266

Phone Line Hours:

  • Our agents are available 9am - 6pm Mon-Fri.


Got a question about an existing reservation you've made through our site? Then please contact us using the phone number or email address on your email confirmation. If you are abroad, please refer to the confirmation you received for a list of the customer service numbers for the country you're currently in and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.


If you want to reach hundreds of thousands of student travellers by advertising with StudentUniverse, please contact our business development and marketing departments.

Contact us for more information.