Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
0808 234 4107 (Free of charge from a UK landline, mobile charges may apply)
+1 617 321 3281 (From outside the UK, charges may apply)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Social (non-urgent issues):
WeChat Service Account: StudentUniverse服务号 (ID: SU_service, Chinese agents).
RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.
If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).
Phone: +44 (0) 20 3567 1266 – our agents are available 9am - 6pm Mon-Fri.
GDPR and data erasure requests
If you would like to submit a request for us to delete your personal information from our database, please submit the form on this page or send an email to Data.firstname.lastname@example.org including the email address you've used when signing up and/or booking with us.
Phone: +44 (0) 20 3056 1130
Corporate address: Flight Centre (UK) Limited
120 The Broadway
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
Phone: +44 (0)20 3440 8930
Advertise with us
To advertise with StudentUniverse, please contact our business development and marketing division.